first timers

Here's what to expect during your visit. There are a few things to know to have the best experience possible.

arrival time

Please arrive 5/ 10 minutes ahead of your appointment start time. If you arrive after your service start time, you will miss part or all of your service.

what to bring

  • Good energy always - we will not tolerate rudeness or prejudices.

  • All our rooms are private and secure, so there is no need to bring locks or change lockers.

  • If you have specific needs/ routines/ preferences, please bring your own personal care products to shower with.

  • Our elevated package provides robes and towels for sauna clients. For those in our basic package, please bring your own towels and plenty of water.

  • Massage clients, please arrive hydrated and let your therapist know anything pertinent that is going on with your physical and mental state.

amenities

SHOWER ROOM: We have a private shower room all clients can use. Organic personal care products are supplied in our shower room, but if you have sensitive skin or allergies, please bring your own.

PAUSING BAR: Feel free to rest, relax, and regain your composure at our bar, where you can purchase organic, raw juice or rehydrate with a glass of water.

CanCellations

We enforce a strict cancellation policy to ensure that our therapists and front of house staff members continue to make a living wage. Cancellations or adjustments made 24 hours PRIOR to an appointment will not be charged. Any cancellations or reschedules made WITHIN 24 hours as well as no-shows will be charged 100% of the total service price.


If you are feeling under the weather please contact us no later than the day before your appointment. Meta Physica does not close due to winter weather. If you are concerned about travel due to snow or rain, please contact us to cancel 24 hours before your appointment is scheduled. If you have a last minute change of plans you may send another guest in your place to avoid your cancellation charge.

what we ask of you

Be quiet and mindful: 

  • It is important to our environment and other clients to keep sound in our space to a minimum. We also ask you to minimize conversations to help us keep the space for people who want to take care of their bodies. If you want to have a long chat with friends or hang out and listen to music, there are a lot of other great places you can go. Please put your phone on silent; do not use your cell phone to make calls unless it is an emergency, and do not take photos of anyone but you in the space.

Be respectful: 

  • We have zero tolerance for violence, racism, transphobia, sexism, or other discriminatory language or actions. We are a wellness space; we do not sell sex of any kind. Anyone who requests such services from our staff members will be banned permanently. Our saunas are for therapy purposes; they are not spaces for sexual pleasure. Cleaning up bodily fluids is not our job.